Terms and Conditions for FEV3R Online Healthcare and Telemedicine Platform

1. Introduction

Welcome to FEV3R, providing affordable healthcare solutions, including virtual
consultations, medication deliveries, and acute medical support for individual users. By
subscribing, you agree to the terms outlined below.

2. Service Scope

FEV3R offers unlimited virtual consultations, medication delivery, and other healthcare
services for subscribers, subject to fair use and availability. While the service covers acute
conditions, it does not include lab diagnostics or claims on referrals to clinics. Medications
will be provided as per consultation, and users must be aware that allergic reactions to
covered drugs may limit treatment options.

3. Fair Use Policy

FEV3R offers a maximum of 90 consultations per year for individual users. We reserve the
right to terminate service if this limit is breached or if we detect misuse, such as seeking
multiple daily consultations without medical necessity.

4. Medication Usage

All medications provided by FEV3R are for the individual named in the doctor’s consultation.
Any misuse, including acquiring medication for others, may lead to termination of access to
services.

5. Acute vs. Chronic Conditions

FEV3R treats acute conditions only. Chronic conditions requiring long-term medication, such
as asthma, are not covered beyond initial acute treatment. Repeat prescriptions or follow-up
medications are excluded from the service.

6. Drug Dispensation and Allergies

Medications are dispensed following a licensed healthcare provider’s consultation. We cover
a specific set of drugs, and users should be aware of possible limitations, especially in cases
of drug allergies (e.g., Penicillin). FEV3R is not responsible for the unavailability of
alternative medications outside of the covered list.

7. Delivery Hours
Medication deliveries are available during the following hours:
– Weekdays: 8am – 8pm
– Weekends: 8am – 8pm
 – Public Holidays: 8am – 8pm
Delivery timelines vary based on location, with major cities (Kuala Lumpur, Malacca,
Johor, Penang, Kota Kinabalu) offering 4-hour delivery, while outside areas may require overnight delivery.

8. Prescription Policy

Prescriptions will be issued on labelled documents (“CIP Prescription”). Users must upload
their pharmacy receipts for CIP medications within 2 days of receipt to claim reimbursement,
which will be processed via DuitNow within 4 working days. Claims are only valid for
medications prescribed by FEV3R doctors.

9. Payment Terms
Subscription fees may be billed on a monthly or annual basis, depending on the plan
selected, and are non-refundable.

You may request cancellation of your subscription at any time. However:

– Monthly subscriptions: A minimum subscription period of 3 months applies. Cancellation requests can only be submitted after completing the minimum 3-month
subscription period and will take effect from the next billing cycle. No refunds will be
provided for the current billing period.
– Annual subscriptions: Cancellation will take effect upon the next annual renewal. No
refunds or partial refunds will be provided for the remaining subscription period.

10. Geographical Service Limitations

FEV3R’s services are available in select cities, and delivery times may vary based on your
location. A list of supported areas is available on the website.

11. Service Limitations

FEV3R’s services are intended for general healthcare, and not for specialist treatment or
hospitalisation. This service is not meant for emergency care.

12. Modifications

FEV3R reserves the right to modify these terms at any time without prior notification.
Significant changes will be communicated via the website or app.
Comprehensive Terms Of Use will be available in our Mobile App.