Employee healthcare in Malaysia has changed a lot over the past few years. Instead of relying only on panel clinics, receipts, and claim forms, more companies are now moving toward digital healthcare and preventive screening — and FEV3R is one of the platforms that helps make that experience simpler, faster, and more accessible for employees.
But many employees still have questions about how their healthcare plan works, what is included, and how they can actually use the benefits provided by their employer. This FAQ-style guide is designed to answer those questions in a clear and practical way, especially for companies and employees who are using (or considering) FEV3R as part of their healthcare support.
1. What does my subscription or plan cover?
Employee plans connected to FEV3R are generally designed to support everyday healthcare needs and preventive wellness, not only treatment after illness. Depending on the package selected by your employer, your plan may include:
Online doctor consultations
Access to basic or advanced health screenings
Lab testing options
Medical advice for lifestyle, fatigue, stress or early-stage symptoms
Follow-up consultations for test results
Support for chronic health monitoring
Access to health records and reports in digital form
Some plans may also include add-on testing, such as hormone panels, cholesterol checks, diabetes risk tests or corporate wellness packages.
The goal of FEV3R’s approach is to help employees identify health issues earlier, rather than only reacting when they become serious.
2. Are there any limits on usage?
Yes — like most healthcare plans, there may be usage limits depending on your company’s package. These limits can include:
Number of consultations per year
Type of screening or test included
Whether extra tests are company-sponsored or self-paid
Whether dependents are included or not
However, employees are usually free to top-up or purchase additional tests themselves if they want deeper screening beyond what the company provides.
If you are unsure, you can always check with HR or your FEV3R support contact — or refer to your onboarding email or corporate plan document.
3. How do I access the service?
Most FEV3R services are designed to be digital-first and easy to access, whether you are at home, at the office, or working remotely. Employees usually access services through:
A booking link provided by HR
The FEV3R website or platform (feverasia.com–related services)
A screening request form or online consultation page
Email or WhatsApp support for appointment arrangements
Once your request is made, the FEV3R team will guide you through the next steps — whether it is scheduling a test, arranging sample collection, or connecting you with a doctor for consultation.
4. What happens if I need a specialist or hospital care?
FEV3R focuses primarily on screening, early detection, consultation, and preventive care. If your results or consultation indicate that you need:
Specialist treatment
Hospital admission
Imaging scans
Long-term medical management
… the doctor may recommend referral to a clinic or specialist centre. In most cases, employees will continue treatment under:
Company panel clinic
Insurance / TPA coverage, or
Private payment (depending on the benefit structure)
The screening and consultation you receive through FEV3R still play a valuable role — because it helps you understand the risk early and seek the right care faster, instead of ignoring symptoms.
5. Can I use the service while travelling or working remotely?
Yes — one of the advantages of digital healthcare is flexibility. Employees can usually access:
Online consultations from anywhere
Result reviews even while travelling
Screening appointment scheduling across selected locations
For physical tests or sampling, availability may depend on service area coverage, but remote workers and travelling staff can still use most core features, especially consultations and report access.
6. What happens if I cancel my plan or leave the company?
If your healthcare plan is provided by your employer, access typically follows the length of your employment or subscription period. After resignation or plan cancellation:
Access to corporate-covered services may stop
However, your past medical records and reports remain stored
You may still have the option to continue as a private user if you choose
Employees who want to maintain continuity of care can discuss personal plan options or request copies of reports for future reference.
7. Who can see my health records? Is my data private?
Privacy is one of the biggest concerns employees have — and rightfully so. Under normal circumstances:
Your personal medical results and consultation details are private to you and your doctor
Employers do not receive individual medical details
HR may only receive aggregated or anonymised health insights for wellness planning (if applicable)
This ensures that health data is used for workplace wellness — not employee monitoring or performance decisions.
8. Can my employer see how I use the service?
Employers may receive general usage summaries, such as:
Number of employees screened
Overall wellness trends
Corporate health risk categories (without names)
However, they cannot see your individual diagnosis, lab results, consultation notes, or personal details, unless you give explicit consent.
The purpose of the system is to:
Protect employee privacy
Help HR improve wellness planning
Encourage preventive care without fear or stigma
9. How does FEV3R support employees differently?
Unlike traditional clinic-only healthcare, FEV3R emphasises:
Early detection
Data-backed screenings
Digital records
Convenient access
Corporate-friendly packages
A more proactive healthcare culture
This approach helps employees take control of their health before small problems become major illnesses, while helping companies reduce absenteeism, medical claims, and burnout-related productivity loss.
Final Thoughts
Employee healthcare is no longer just about treatment — it is about prevention, awareness, and smarter access to care. By combining digital consultations, screening options, and confidential medical records, platforms like FEV3R give Malaysian employees a more modern, practical, and employee-friendly healthcare experience.
If your company is using FEV3R — or considering it — this FAQ can serve as a useful starting point for understanding how the plan works, how to use it, and how it supports your long-term health.
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